Terms and Conditions for Customer Portal

Welcome to the Customer Portal of Intraplus Communication Network Private Limited ("Company", "we", "us", or "our"). These Terms and Conditions ("Terms") govern your access to and use of our online customer portal and its related services (the "Portal").

By registering for, accessing, or using the Portal, you ("Customer", "you", or "your") agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Portal.

1. Account Registration and Security

  • Eligibility: You must be an active subscriber of Intraplus Communication Network Private Limited to register for a Portal account.

  • Accuracy of Information: You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

  • Account Credentials: You are responsible for maintaining the confidentiality of your Portal login credentials (username and password). You agree not to disclose your password to any third party.

  • Unauthorized Access: You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. We will not be liable for any losses caused by any unauthorized use of your account.

2. Use of the Portal

The Portal is provided to allow you to manage your internet service account. Authorized uses include:

  • Viewing current and past invoices.

  • Making online payments for your internet and associated services (like IPTV or OTT subscriptions).

  • Viewing data usage and active plans.

  • Submitting and tracking service and support tickets.

  • Updating your contact information.

Prohibited Activities: You agree not to use the Portal to:

  • Attempt to gain unauthorized access to other user accounts or Company systems.

  • Introduce viruses, malware, or other harmful code.

  • Use the Portal for any unlawful purpose or in violation of any applicable regulations.

  • Interfere with or disrupt the integrity or performance of the Portal.

3. Billing and Payments

  • Online Payments: The Portal may facilitate online payments via third-party payment gateways. By processing a payment, you agree to the terms and conditions of the respective payment gateway.

  • Payment Failures: We are not responsible for payment failures resulting from incorrect card details, insufficient funds, or gateway outages.

  • Refunds and Adjustments: Any requests for refunds, billing adjustments, or plan cancellations must be submitted through the standard support channels and are subject to your primary Internet Service Agreement with the Company.

4. Service Availability

While we strive to keep the Portal accessible 24/7, we do not guarantee uninterrupted access. The Portal may be temporarily unavailable due to scheduled maintenance, updates, or technical issues. We will make reasonable efforts to notify customers of any planned downtime.

5. Privacy and Data Security

Your privacy is important to us. The collection, use, and safeguarding of your personal information within the Portal are governed by our Privacy Policy. By using the Portal, you consent to the processing of your data as described in the Privacy Policy.

6. Limitation of Liability

To the maximum extent permitted by law, Intraplus Communication Network Private Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Portal; or (b) any unauthorized access, use, or alteration of your transmissions or content.

 

7. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms or the use of the Portal shall be subject to the exclusive jurisdiction of the courts located in Nagpur, Maharashtra.

8. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on the Portal or via email. Your continued use of the Portal after any such changes constitutes your acceptance of the new Terms.

9. Contact Us

If you have any questions about these Terms or the Portal, please contact us at:

  • Email: care@intrapluscommunication.com

  • Phone: +91-9423550788

  • Address: Intraplus Communication Network Private Limited, Plot No.85, Shrikrushna Nagar Wathoda Layout Nagpur, Maharashtra, India. Pincode-440024.